News Update

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  2. NGO expands endangered species postcard campaign
    Wildlife At Risk (WAR) has expanded their postcard awareness campaign with three new rare animals in need of protection following the success of the endangered Rhino postcards released early this month.

    Wildlife At Risk (WAR) has expanded their postcard awareness campaign with three new rare animals in need of protection following the success of the endangered Rhino postcards released early this month.

    The organization is handing out postcards featuring endangered species in Vietnam to raise awareness of the perils of wildlife trafficking.

    The new postcards, emblazoned with images of elephants, tigers and bears, are being handed out for free to anyone interested,

    the Ho Chi Minh City-based organization said in a press release on June 21.

    Each postcard includes information about the species geared toward making readers think about the conservation of creatures that are on the brink of extinction, WAR said.

    “Only if we act immediately, will our children and grand children observe the rhino, elephant, tiger, bear and hundreds of other endangered species in the wild with their bare eyes.

    Let’s start by spending one minute remembering the innocent animals that have already been slaughtered and think seriously about protecting these species,” said Do Thi Thanh Huyen, Wildlife Education Coordinator for WAR.

    WAR is distributing the free postcards at its office: 202/10 Nguyen Xi Street, Ward 26, Binh Thanh District, HCMC until June 30.

    The organization reported that more than 4,000 bears, mostly Moon Bears, are being held captive for bile exploitation in Vietnam.

    The situation is more critical for the tigers as there are only about 30 Indochinese tigers left in the wild due to intensive hunting, trading and deforestation. Scientists have warned that wild Indochinese tiger could be extinct in Vietnam by the next Tiger Year, or 2022, if we do not act immediately to protect the tiger.

    According to WAR, the elephant postcard is printed in memory of the seven elephants that died in Vinh Cuu Nature Reserve in the southern Dong Nai Province over the past few months.

    According to the Management Board of the Nature Reserve, and many conservation specialists, the elephants were poisoned by the farmers when they came near crops seeking food. Local authorities are investigating the cause of the elephants’ deaths.

    In the past decade, populations of the Asian Elephant (Elephas maximus) in Vietnam have been declining dramatically due to deforestation and the illegal ivory trade.

    WAR’s distribution of wildlife postcards follows a similar campaign launched on June 7 to distribute postcards printed in memory of a Javan Rhino that died in Vietnam’s Cat Tien National Park in April to raise awareness of wildlife conservation efforts.



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  3. Cat Cafe
    Twenty-year-old Tran Huyen Huong is a Vet. School drop-out with a passion for felines. Last month, she opened the first coffee shop for cat lovers in Hanoi, called the “Ailu Coffee Cat.”

    Twenty-year-old Tran Huyen Huong is a Vet. School drop-out with a passion for felines. Last month, she opened the first coffee shop for cat lovers in Hanoi, called the “Ailu Coffee Cat.”

    The small cafe, located at 4 Thuy Khue Street in Tay Ho District, was modeled after Tokyo cafes that cater to cat fanciers.

    For Huong, it’s good enough that Ailu is now becoming a popular spot among local teenagers. She has promoted the business solely through Facebook.

    “I’ve loved cats since I was a kid,” Huong said. “It took me only a month to open this shop,”

    The two-story shop normally houses about 20 cats, which Huong personally bought, raised or adopted. The shop sometimes accepts strays.

    Occasionally, it closes for cleaning (lots of cat hair) and vet visits. Huong sees about 150 customers a day. People come in to play with the cats; others bring in their own cats to be socialized.

    Vu Quynh Thu, a 12th-grader, said she often comes here to release stress after studying. “Watching all these cats helps me relax,” she said.

    In the upcoming months, Huong said she might organize a cat competition. “I have absolutely no plans to compete with other coffee shops,” she said. “If people like it, they will come.”

    Just a month after its opening, Ailu has already been featured on national television and numerous online news stories.



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  4. Int’l school students hit local roadblock
    Even though the majority of Vietnamese students at international schools plan to study at overseas universities, some worry that if they cannot do so, they will not be able to gain entry into Vietnamese universities due to differences in curricula.

    Even though the majority of Vietnamese students at international schools plan to study at overseas universities, some worry that if they cannot do so, they will not be able to gain entry into Vietnamese universities due to differences in curricula.

    The number of Vietnamese children studying at international schools in Hanoi and Ho Chi Minh City is rising. Parents want their children to have better conditions for learning a foreign language, developing creativity and gaining essential knowledge and skills for university abroad, all in an international environment.

    Nguyen Mai Ngoc, a 12th grade student at a French school in Hanoi, said most of the Vietnamese students in her class want to study at universities abroad, but high accommodation fees and living costs are factors that can prevent them from doing so, unless they win a scholarship.

    And, getting a scholarship is no easy task. Students must have records of good behavior and excellent results in all quarters of academic years from tenth to 12th grade, and score 16 out of 20 points for all subjects at the high school final exam, Ngoc said.

    Last year, less than half of 12th-grade Vietnamese students in her school received the much needed scholarship to attend university abroad. This year, Ngoc is the only one among more than ten local students in her class eligible to apply for a scholarship. She has studied at the school for seven years.

    Those left behind are faced with attending a local university. However, differences in curricula and the limited Vietnamese language skills of local international school students make it difficult for them to take the entrance exam for local universities.

    International schools do not spend much time teaching their students Vietnamese, leading some local students to speak their adopted foreign language better than their native language.

    Cao Quynh Loc, who has studied at an international school for the past five years, says, “If we don’t go to university abroad, we have limited choice for further education here.”

    “We also cannot move to study in local high schools after many years of studying at an international school because it is difficult to fall in line with life there, as well as follow the curriculum.”

    In case tenth grade student Loc cannot get a scholarship to study abroad, she is preparing to take the entrance exam for a foreign language university in Vietnam.

    “I have no problem when it comes to the foreign language, but it is difficult to do the subjects of math and literature [at the university entrance exam],” she said. “There are some major differences between the curricula of the two subjects, especially literature.”

    To prepare, Loc has read many textbooks from local schools for reference. She plans to have private tuition when she is in the 12th grade to help her prepare for the university entrance exam. Many other Vietnamese students do the same.

    Nguyen Tuan Hoang, an 11th grade student from a French school in Hanoi said his friends from local schools help him choose textbooks and reference books, and explain things that he finds difficult.

    “Vietnamese books focus on theory, helping me to reinforce logical thinking, while French books lean on practice, and concretize complicated concepts, helping me understand issues more quickly,” he said. “Because they complement each other, I will have a profound knowledge.”

    Not sure whether he can go abroad to study at university or not, Hoang takes private Vietnamese lessons so as to better understand the local textbooks he needs to prepare for the university entrance exam next year. He wants to study natural sciences, basic physics or economics at university.

    Ngoc said the curriculum of 12th grade students at her international school is heavy, so she has no time for private lessons. She learns about the curriculum at local schools by asking her friends and reading reference books. She used to take private lessons with a Vietnamese teacher two to three times a week when she was in seventh to tenth grade.

    Ngoc said if she did not receive a scholarship to study overseas, she will spend a further year studying in order to pass the entrance exam for university in Vietnam.



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  5. Foreign diploma mills plague higher education
    Experts call on government to control the quality of joint educational programs with foreign universities

    Experts call on government to control the quality of joint educational programs with foreign universities


    Run of the diploma mill: A man stands next to the name board of the Hong Ha Economics and Technology Intermediate School in Ho Chi Minh City’s District 10, which offers a ten-month MBA program in collaboration with an American university without requiring students to know or learn English.

    Unaccredited foreign institutions have flooded Vietnam’s education sector, giving out sub-standard degrees of little value, a problem officials say has to do with lax regulation.

    A recent investigation conducted by Thanh Nien revealed that two American institutions, Adam International University and Southwest American University, are offering opaque and low-quality MBA programs in Ho Chi Minh City that do not require any level of English proficiency.

    Southwest American University has been partnering with Hong Ha Economics and Technology Intermediate School in District 10 to offer a ten-month MBA program that costs about US$4,000.

    Thanh Phuong, an admissions officer at the school, told Thanh Nien that students aren’t required to master any level of English since all of the classes include interpreters. She said the school offers assistance in translating theses into English and also provides students with model essays.

    In one class titled “Total Quality Management,” Thanh Nien observed that only 10 out of 30 registered students attended, and that the students were paying no attention to the foreign lecturer.

    A Hong Ha student, who works as an English teacher in a nearby province and is registered in the Southwest American University program, said she had no idea what the teacher was lecturing about but still decided to attend because “it sounds very prestigious to have an American MBA.”

    Thanh Nien also approached the head of Hong Ha College, who denied that the school was partnering with any American institution.

    Thanh Nien also found that another MBA program offered by Adam International University in partnership with the Institute of Accounting and Business Management in District 10 was of the same low-standards. Students aren’t required to present any credentials, and pay US$4,000 for a 10-month course. Many have been allowed to sign up and start the course one month late having missed all previous classes.

    According to Mark Ashwill, former country director of the Institute for International Education-Vietnam and currently managing director of Capstone Vietnam, a human resources development company, neither “university” is accredited.

    According to the Council for Higher Education Accreditation, a US association of 3,000 degree-granting colleges and universities that recognizes 60 institutional and programmatic accrediting organizations, the two schools, located in California and Georgia respectively, are considered private, for-profit corporations.

    Professor Nguyen Hoi Nghia, director of the Department of Academic Affairs at the Vietnam National University (VNU)-HCMC, said there are many similarly questionable MBA joint programs of dubious quality in the country.

    “It’s quite clear that students won’t gain enough knowledge in these kinds of MBA programs. Degrees awarded by unaccredited foreign schools can be used in Vietnam but are absolutely worthless abroad,” he said. “We suggest the authorities check up on these two institutions.”

    However, some educators and experts fear that the Ministry of Education and Training (MoET) does not have the capacity to inspect all of these programs since there are just too many of them.

    Statistics from MoET’s International Education Department show that there are about 200 joint programs operated by nearly 50 Vietnamese institutions with more than 100 foreign counterparts, ranging from college to Ph.D. level.

    Seventy-four of the programs operated by major universities such as schools under the Vietnam National University system or Thai Nguyen University, Hue University, and Da Nang University do not need to receive licenses from MoET. The rest must be licensed by the ministry.

    Nguyen Xuan Vang, head of the International Education Department at MoET, said most of the licensed programs advertise their license numbers in promotional material.

    In a previous interview with Thanh Nien, Professor Pham Quang Minh from the VNU-HCMC said joint education programs with foreign partners were booming in a bad way. “The unwelcomed come, the welcomed don’t,” he said.

    He suggested MoET establish a separate entity to license foreign institutions wanting to set up branch campuses or start joint programs here.

    Dr. Vu Thi Phuong Anh, director of the VNU-HCMC’s Center for Educational Testing and Quality

    Assessment, said those who aim to attend these joint programs should research all the information about the foreign schools and its Vietnamese partners. Normally, major Vietnamese universities partner with credible foreign universities only, she said.

    Dr. Anh said the VNU-HCMC only approves a partner school after careful assessment from a committee that includes the vice president, the head of academic affairs and international education departments along with the Center for Education Testing and Quality Assessment.

    “Higher education is like buying a luxurious item. You really have to study the item carefully before making the decision about its quality.”

    Ashwill said a disproportionate number of unaccredited schools in Vietnam are based in the US since they can take advantage of a federalist system with 50 states, each with a different set of laws, rules and regulations related to higher education institutions.

    “It’s my hope that the [education] ministry and other branches of government make every effort to approve only officially accredited programs that benefit students, host institutions and Vietnam as whole,” he said.

    “Vietnam can ill afford to squander precious resources, which inevitably results when programs award degrees that are not worth the paper on which they are printed.”



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  6. Museum gathers stone age relics, but can't preserve them
    A director of a museum in northern Vietnam worried his institution does not have the means to properly preserve stone and pottery relics dating up to four thousand years back on display there.

    A director of a museum in northern Vietnam worried his institution does not have the means to properly preserve stone and pottery relics dating up to four thousand years back on display there.

    Vang Ngoc Du, director of the Lai Chau Museum in the mountainous province of the same name, said Wednesday that the 18 relics were working tools used during the turn from New Stone Age to the Copper Age.

    The items include axes, hoes, arrows and graters found along the Da River in 2006 by local gold miner Dinh Van Quyn.

    The relics were brought to the museum by Lai Chau cultural officials early this month.

    In May, the museum found more than 16,500 relics at 11 excavation spots along the Da River. They are being kept for examination and information about them will be published in October.

    But Du said the museum lacks the facilities to properly preserve relics.



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  7. 39 Vietnamese win full scholarships to the US
    The Vietnam Education Foundation (VEF) has announced that it will send 39 Vietnamese fellows and visiting scholars to 25 top US universities to begin studies in the upcoming academic year, 2010-2011.

    The Vietnam Education Foundation (VEF) has announced that it will send 39 Vietnamese fellows and visiting scholars to 25 top US universities to begin studies in the upcoming academic year, 2010-2011.

    Among the 39 recipients of the full scholarships funded by the US-established organization, 36 fellows will pursue a doctorate or master’s degree in various fields of science, technology and engineering.

    With the new cohort, VEF has placed a total of 343 Vietnamese at 76 leading universities in the US since 2003, when the VEF Fellow program began. Since then, 93 VEF fellows have graduated, 52 of them have returned to Vietnam and the rest are doing Academic Training (post-degree employment in their field) or pursuing a Ph.D under other funding.

    On the sidelines of an interactive session held in Ho Chi Minh City on June 14, Dr. Nguyen Thi Thanh Phuong, head of VEF representative office in Hanoi, told Thanh Nien Weekly that under the visas granted for the program, all fellows must return to Vietnam for two years after completing their studies.

    In addition to this group, the fourth cohort including three scholars will attend postdoctoral programs, focusing on the fields of science and technology, at top US universities for up to 12 months.

    The Vietnam Education Foundation was established by the US Congress under the Vietnam Education Foundation Act of 2000 to strengthen US-Vietnam bilateral relations through educational exchanges in science and technology.

    VEF is governed by a thirteen-member Board of Directors, including two senators, three representatives, three cabinet members and six members from the US citizenry appointed by the President of United States. The organization receives an annual budget of US$5 million from the US Congress until 2018.



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  8. Vietnam’s first server robot displayed at Automatica expo
    TOPIO Dio, the first server robot developed by a Vietnamese company, made its appearance at the leading automation trade show Automatica in Germany last week.

    TOPIO Dio, the first server robot developed by a Vietnamese company, made its appearance at the leading automation trade show Automatica in Germany last week.

    The human-shaped robot, 1.25 meters tall and weighing 45 kilograms, can serve food and drinks at restaurants and bars. It moves on three wheels and can avoid obstacles in its path, the VnExpress website reported Saturday.

    TOPIO Dio was developed by the TOSY Company, based on technology that the company previously used for TOPIO, a robot that could play table tennis.

    Ho Vinh Hoang, TOSY General Director, said last year that his company was determined to bring Vietnamese robots to foreign markets even though it’s not an easy task.

    Automatica 2010, a four-day event which ended Friday, attracted 700 companies from the global automation industry. Approximately 31,000 people visited the show.



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  9. High school student commits suicide
    A high school student in the Central Highlands province of Lam Dong committed suicide after she didn’t receive a confirmation slip to attend the college entrance exam.

    A high school student in the Central Highlands province of Lam Dong committed suicide after she didn’t receive a confirmation slip to attend the college entrance exam.

    Nguyen Thi Hoc, 18, was sent home from Lam Dong General Hospital on Wednesday when doctors said they couldn"t save her. Hoc drank weed killer three days ago.

    The Tan Ha High School graduate wrote in a letter she left for her family that the day of the first college entrance exam was near, yet she still hadn"t received the confirmation slip from Da Lat university, where she had applied.

    She went to the university and they didn’t have her application, the letter said.

    In Vietnam, high school students send college exam applications to their school or the university they plan to attend. The university replies by mail confirming that the student can attend the exam and informing them of where it is to take place. If the high school receives the applications, it sends them to the college and upon receipt of confirmation from the college, the school sends it on to the students.

    Hoc’s family said the girl had left her application at her high school but the school said she never submitted an application, the local news website VietNamNet reported Wednesday.

    Nguyen Duy Trinh, principle of Tan Ha High School, told the website Ngoc’s family came to the school ten days ago to ask if anything had been sent to Ngoc from the college. The school officials checked carefully but Hoc was not among the list of students that left their applications at the school.

    Trinh said over 500 students had submitted their applications at the school with proof of signature.

    The school also issued students with a receipt that allows them to attend the exam even if they don"t receive any confirmation from their chosen university, he said.

    Nguyen Dinh Hao, vice principle of Da Lat University, also told the website via phone that they never received Hoc"s application.

    Nguyen Ba Hi, director of Lam Dong General Hospital, said Hoc had been transferred to them in a critical condition suffering from difficulties in breathing, low blood pressure, liver and kidney failure, and a damaged digestive system.

    Hoc had drunk Para Quat, a very poisonous weed killer that Vietnam is yet to have a proper antidote for, said doctor Phan Thach Khue at the hospital.

    In 2009, the hospital received around 40 patients that had ingested Para Quat and they all died.

     



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  10. Teen boy hospitalized for online game addiction in Hanoi
    The Hanoi-based National Institute of Mental Health Wednesday said they are treating a 17-year-old boy who was hospitalized on June 12 for online game addiction.

    The Hanoi-based National Institute of Mental Health Wednesday said they are treating a 17-year-old boy who was hospitalized on June 12 for online game addiction.

     

    The eleventh-grader’s father said his son, N.A.D., had since the end of May, when his summer vacation began, spent all the time playing games without sleeping and eating properly.

     

    They sent him to the institute as he showed symptoms of fatigue, short-temper and weight loss, the fathers said, adding that D. had started playing games when he was in secondary school.

     

    Nguyen Minh Tuan, deputy chief of the institute, said several patients, mainly students, have been hospitalized recently with the same symptoms.

     

    They were prone to anxiety attacks and become irritable if they don’t play the online games, he said.



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  11. Dodgy US MBAs offered to English-illiterate students
    A vocational school in Ho Chi Minh City is offering students MBA degrees from an American university without having to learn a single word of English. 

    A vocational school in Ho Chi Minh City is offering students MBA degrees from an American university without having to learn a single word of English. 

    Thanh Phuong from the Academic Affairs Department at Hong Ha Economics and Technology Intermediate School said the school offered Master of Business Administration courses from Southwest American University, an online school based in Buena Park, California.

    Academic certificates and degrees earned at Hong Ha are ranked lower than college-level degrees.

    Phuong said students don’t need to have good English to get into the program.

    She said lecturers are foreigners with doctoral degrees who speak in English and use interpreters to teach.

    “And you don’t have to worry about the final theses as we have samples you can use… And you can also write in Vietnamese and have the paper translated.”

    Each 10-month weekend degree program costs US$4,000 a student. Each subject is learned for one month, ending with students submitting a 20-30 page thesis in English.

    Phuong said if students are too busy or too far away to attend classes, Hong Ha will give them sample theses “for reference.”

    Around 10 of 30 registered students attended a Total Quality Management class observed by Thanh Nien in late May.

    The lecturer introduced himself as Fazli Ku and said he came from Southwest America University.

    The students did not pay attention to the lecture, which was translated, and sat chatting in groups instead. When the interpreter asked if there were any questions at the end of class, no one cared enough to speak up.

    Many of the students are college and university lecturers in provinces around Vietnam.

    A student only identified as T. said “I’ve paid so I have to attend classes so I don’t regret spending my money. But I don’t understand anything. Most of the time, I search for information on the Internet for my thesis.”

    “You simply go to the Internet and search for the information in Vietnamese, then cut and paste it into a complete thesis and have it translated by Google into English,” she said.

    Another student, who asked not to be identified, joked “after the course, you will be a master of cut and paste.”

    “Lecturers know the English competence of students," said Phuong.  "As long as the thesis mentions the subject matter, you will pass.”

    Nguyen Hoi Nghia, head of the College and Graduate Department at Vietnam National University-HCMC, said master"s degree should not be based on such little training and that investigators should inspect the school soon.

    He said similar stories in which Vietnamese schools "cooperated" with foreign ones to offer shady or bogus degrees were too common.

    Hong Ha students said the school"s principle Tran Duc Tuyen had told them they were receiving MBA training.

    But during an interview with Thanh Nien, Tuyen denied that, saying he only introduced students to Southwest American University"s remote MBA courses.



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  12. Rare marine species under serious threat in Vietnam
    Some 234 marine species are facing extinction in Vietnam, according to a new atlas of rare sea organisms.

    Some 234 marine species are facing extinction in Vietnam, according to a new atlas of rare sea organisms.

     

    The atlas, published by the Ministry of Agriculture and Rural Development"s Seafood General Department on Monday, categorizes several species as “extinct in the wild” or “critically endangered."

     

    Chu Tien Vinh, deputy chief of the department, told a press conference held to release the book that sea species were significant contributors to Vietnam’s economy. But he said too many were currently under the threat of extinction due to the over-fishing of Vietnamese waters and other reasons.

     

    Vietnam is now home to some 130,000 boats exploiting aquatic resources, but Vinh said it would be difficult to cut down on the number without crushing local fishermen"s livelihoods.

     

    He said the only solution was to protect the resources by breeding sea creatures sustainably.

     

    Also at the press conference, the department announced two plans to zone 45 new sea reserves through 2020 with the total investment of VND545 billion (US$28.7 million).



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  13. Another Vietnamese finger lizard discovered
    Scientists have found another species of finger lizard endemic to Vietnam in the central coastal province of Khanh Hoa.

    Scientists have found another species of finger lizard endemic to Vietnam in the central coastal province of Khanh Hoa.

    Yang Bay – Cyrtodactylus yangbayensis sp. nov. Ngo & Chan, 2010, as the lizard is known, was found at Yang Bay waterfalls by Ngo Van Tri from the Ho Chi Minh City Tropical Biology Institute and Chan Kin Onn from the Institute for Environment and Development, Kebangsaan University, Malaysia.

    The finding was published June 4 in Zootaxa, the world’s leading magazine for taxomony, based in New Zealand.

    The lizard is around 92.3 millimeters long and lives in humid evergreen forest.

    This is the fifteenth lizard species found in Vietnam by Tri and other foreign scientists. Vietnam is home to the most diverse population of finger lizards in the world with around 20 species, most of which are endemic to Vietnam.



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  14. Slipping away
    Government officials call for renewed efforts to combat an epidemic of child-related injuries

    Government officials call for renewed efforts to combat an epidemic of child-related injuries


    Children fishing at Dau Tieng Lake in the southern Tay Ninh Province, some 100 kilometers northwest of Ho Chi Minh City. Experts worry that child injuries could hinder the country"s socio-development goals for years to come.

    At a conference held earlier this week in Hanoi, authorities called attention to one of Vietnam’s most glaring problems: child safety.

    “We have children who must collect scrap metal for their livelihood and end up getting killed or injured by unexploded ordinance,” said Nguyen Trong An, deputy head of the Department for Protection and Care of Children.

    “We have children who have to cross makeshift bridges to go to schools. It’s time to acknowledge that child injuries could push families [and the whole nation] into poverty.”

    An cautioned that Vietnam is in danger of failing to meet its Millennium Development Goal of reducing the under-five child mortality rate by two thirds.

    Experts like An are pushing for a greater investment in a new nine-year program aimed at preventing child injuries. So far, government efforts to combat the issue have fallen flat.

    Nearly 8,000 children and adolescents in Vietnam died from unintentional injuries in 2007. The causes included traffic accidents, poisonings and falls.

    In April 2010 UNICEF and the Alliance for Safe Children released data indicating that child injuries account for almost half of the roughly 1.4 million child deaths recorded each year.

    Water was still Vietnam’s greatest killer. In December of 2008, the United Nations Children’s Fund (UNICEF) reported that 10 children drowned every day in Vietnam. Drowning killed nearly six times as many children as communicable diseases, the study found. Had the injuries been prevented, Vietnam’s under-five mortality rate would have fallen by almost 40 percent.

    A government campaign to reduce child injuries, launched in 2002, failed to have a substantive impact.

    According to Pham Viet Cuong, director of the Center for Injury Policy, the $2 million effort did not manage to reduce the rate of injuries for children in many categories. “On many levels public awareness of this issue is still quite low,” Cuong said. “In many localities, authorities and officials lack extensive knowledge about child injury prevention.”

    Cuong suggested establishing a national committee to deal with child injuries. He further advised the implementation of a centralized data system that could track child injuries and death rates across every locality.

    Tran Quang Quy, deputy minister of Education and Training, said the ministry is looking to create mandatory swimming lessons in schools. Quy is also considering a curriculum that would teach kids how to prevent water accidents.

    Regional officials seemed eager for the help.

    In the southern Bac Lieu Province, drowning has killed more than 40 children since 2006. The province has recorded nearly 5,500 juvenile injuries in the same time period.

    Vu Van Hoa, deputy chairman of Bac Lieu Province People’s Committee - the local government - said many parents in the region have migrated to big cities seeking employment. In many cases, they’ve left their children in the care of elderly relatives.

    “All of our efforts to educate the public failed to reduce accident rates,” Hoa said. “Child injuries have caused major consequences in the lives of many families and yet, we still don’t have a national program to deal with this issue.”



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  15.  

All Vietnam Expectations - 10 Days
Starts : Hanoi City , ends : Ho Chi Minh City
Highlights: Hanoi, Halong Bay, Sapa, Hue, Hoian, Ho Chi Minh, Cu Chi Tunnels
Trip Code : V-AVE10

All Vietnam Expectations - 10 DaysArrivalDay 1 : Hanoi Arrival - Rickshaw sightseeing & the unique art of water puppetry
You are welcomed by our guide with flower at Noi Bai airport and then be transferred to your hotel in the center of Hanoi city. Vietnam's capital is stylish and stately. Experience its thousand-year-old history, tree-lined boulevards and faded colonial architecture during our transfer journey.
- Arrival Hanoi , check in the Hotel Hanoi
Transfer to Garden Bamboo Restaurant to have a welcome Lunch in open air garden.
Take more than one hour easy to explorer 36streets in Old Quarter by Rickshaw. We will then witness a performance of the unique art of water puppetry and finish the day with a Vietnamese buffet at one of Hanoi's great local restaurants base on the West lake shore.
Accommodation in Hanoi City:
+ Hotel grade: 5 Star - Melia Hotel
+ Room type: Deluxe Room

"Guaranteed Hotel"
<Dinner inclusive>

 

 

 

 


Halong Bay CruiseDay 2 : Hanoi - Halong Bay Cruise & Overnight on Top End of Wooden Junk
Cruise Halong Bay Vietnam, The Chinese style Halong Luxury Junk could bring to you a wonderful night on the bay with luxury and antique accommodations with perfect services provided by the friendly crew. Spending time on the junk, you'll not only savor a unique feeling in a world of wonder but also enjoy various of such interesting activities as: , going fishing on the bay at night, kayaking, learning Vietnamese cuisine, sunbathing

Pick you up from your hotel in Hanoi City by private car . Spend 3 hour sight seeing Country side in Red River Delta in North Vietnam to Halong Long Bay for a cruising a natural wonder with thousands of islands rising out of the South China Sea creating a unique and beautiful landscape
* Check in Luxury Cruises ,Welcome fruits juice in the restaurant
* Start cruising; enjoy the magnificent scenery of Halong Bay
* A big and fresh sea food lunch with welcome wine while cruise pass and through the limestone cliffs and emerald waters of Halong Bay, giving us the chance to take in the stunning scenery of this World Heritage Site. Halong Bay Vietnam
* Stay on sundeck for sunbath or lying down to deep the feelling in scenery of World Heritage Site. . Cruise amongst stunning limestone back drop and round over Thien Cung cave , Dau Go cave, Tuan Chau island
* Visit fishing village and most beauty caves as Hang Trong and Open Cave, enjoy swimming or kayaking to Titop beach , Enjoy sunbathing onboard with cool drinks or swim on white beach before dinner
* Luxury sea food dinner and light entertainment Watch movies, play games with fellow passengers or enjoy night-fishing and chat with our crew Open bar and music on sundeck to enjoy a drink under star .
Accommodation in Halong Bay:
+ Boat Type: " Top End of Wooden Junk "
+ Room type: Deluxe Cabin
< Breakfast & Lunch & Dinner inclusive >

 

 

 

 


Halong Bay CruiseDay 3: Halong Bay & Hanoi & Evening Train to Sapa
 Rising to the sound of ocean coming to life for another lovely day. Enjoy swimming and International breakfast
Junk boat once again sets sail through breathtaking secluded Halong bay, Visit Bai tu long Bay , Teapot island , Chopsticks island , Bai tho mountain.
Enjoy a last meal on boat with fresh sea food lunch before return back to Halong Port , . Car will wait & pick-up and drive back to Hanoi
On the way visit the Bat Trang Village, on the outskirts of Hanoi, by the banks of the Red River, is a well-known traditional professional handicraft village, specializing in making all kinds of pottery and porcelain
**Evening :
Arrival Hanoi , Have a dinner at Local restaurant then transfer to Station for overnight with Victoria Express train to Sapa ..Train will leave at 21:00 PM.
Accommodation on Luxury Victoria Express Train:
+ Train grade: 4 Star
+ Room type: Superior Cabin
"Guaranteed Train"
<Breakfast & Lunch & Dinner inclusive>

 

 

 

 


SapaDay 4 : Sapa Arrival - Sightseeing
Arrival to Laocai station is scheduled at 6am, transfer to Victoria hotel. Freshen up and breakfast by your own at the hotel.
At 1pm start out by car then do a nice walk to around TaPhin (Red Dao and Black Mong tribes) village for 1-2 hours. We will visit a local house of Red Dao people . Here we have the opportunity to share cultural experiences with the families that live in the area. Drive back to hotel in late afternoon and have time at Heated indoor swimming pool in hotel for swimming.
Accommodation in Sapa Town:
+ Hotel grade: 4 Star - Victoria Sapa Resort
+ Room type: Superior Room

"Guaranteed Hotel"
<<Breakfast & Lunch inclusive>

 

 

 

 


SapaDay 5 : Sapa Sightseeing & Evening Train back to Hanoi
Breakfast at the hotel Sapa Vietnam
Start out by car then do a soft walk to visit Laochai & Tavan village for a few hours on flat footpath. Picnic lunch by the creek. his is a absolutely spectacular walk through stunning scenery inhabited by some of the friendliest people you can meet. Stopping for a picnic lunch on the way at a family in Ta Van village. Return to Sapa by car in the afternoon. Balance of the day will visit and shop at Sapa market. dinner at local restaurant.
Transfer to Laocai station for the Victoria Express train back to Hanoi. The train leaves at 21.00pm. . Arrival Hanoi around 6 am in next day
Accommodation on Luxury Victoria Express Train:
+ Train grade: 4 Star
+ Room type: Superior Cabin
"Guaranteed Train"
<Breakfast & Lunch & Dinner inclusive>

 

 

 

 


Imperial Citadel of HueDay 6 : Hanoi - Airport - Flight to Hue - Sightseeing
Upon arrival, pick up and transfer for Vietnamese breakfast and transfer to airport for flight to Hue the former Imperial capital of Vietnam . Arrive in Hue and transfer to hotel. In the afternoon visit the Imperial Citadel and Dong Ba market. boat cruise through the center of Hue on the romantic Perfume River. Visit the elegant Thien Mu Pagoda along the riverbank ,The spectacular Citadel is built on the same principles and design as Beijing's Forbidden Palace and contains a series of palaces, ornate halls, libraries, residences, and colleges.
Accommodation in Hue City:
+ Hotel grade: 5 Star - Imperial Hotel
+ Room type: Deluxe Room
"Guaranteed Hotel"
<Breakfast & Lunch inclusive>

 

 

 

 


HoianDay 7 : Hue - Hoian
Depart Hue for Danang across the Hai Van Pass (Pass of the Ocean Clouds), passing through many pretty red-tiled villages with fruit orchards, enjoying spectacular views of sky and sea. Visit Marble mountain, then to Hoi an about 25km away. Being the most tiny town of Vietnam, you can finish the visit Hoi an by walk within a 2hours, but Hoi an previous was an importance port of Vietnam, where Chinese and Japanese traders had come over to trade and live. transfer by car back to China Beach for a night there .
Accommodation in Hoian City:
+ Resort grade: 5 Star - Swiss-Belhotel Golden Sand Resort & Spa
+ Room type: Deluxe Room
"Guaranteed Resort"
<Breakfast & Lunch inclusive>

 

 

 

 


Hoian beachDay 8 : Hoian Sightseeing & Relax on Beach
The picturesque coastal town of Hoi an with spider lanes will take 1/2 day to explorer and shopping before 1/2 day free walking amongst tropical islands through turquoise waters, enjoying swimming, snorkeling and seafood. Overnight at Beach Resort is located on the coconut - shaded beach of China Beach ( Cua Dai ) .
Accommodation in Hoian City:
+ Resort grade: 5 Star - Swiss-Belhotel Golden Sand Resort & Spa
+ Room type: Deluxe Room
"Guaranteed Resort"
<Breakfast inclusive>

 

 

 

 


Cu chi tunnelsDay 9 : Hoian - Ho chi Minh sightseeing & Cuchi Tunnels
Flight to Ho Chi Minh City, still called Saigon by many locals, is a center of commerce, finance, culture and tourism in Vietnam. This bustling metropolis ,contradiction of its northern counterpart, is crowded with bikes and motorbikes, excited by numerous shopping area.
Upon Tranfer to your hotel and We begin our Saigon experience with an orientation walk along the city's historic boulevards, passing some of its most interesting sights. We wander Saigon's wide and historic boulevards, visiting famous landmarks such as Dong Khoi Street (formerly Rue Cantina), Hotel de Ville, the former Presidential Palace and the lively Chinatown district , Cholon
Afternoon Drive to the remarkable Cu Chi tunnels, just outside Ho Chi Minh City. During the war "Viet Cong" guerillas built a labyrinth of narrow tunnels, using them to hide during bombing raids and stage surprise attacks. Return to Ho Chi Minh City in the late afternoon
Accommodation in Ho Chi Minh City:
+ Hotel grade: 5 Star - Windsor Plaza Hotel
+ Room type: Deluxe Room
"Guaranteed Hotel"
<Breakfast & Lunch inclusive>

 

 

 

 


Halong BayDay 10 : Departure From Ho Chi Minh
Transfer to the Ho Chi Minh airport for your international flight back home
<Breakfast inclusive>

 

 

 

 

 


Book

 



Prices : USD$ 1151 for per person base for 2 people travelling together

The tour itinerary, inclusions and departures are based on travel from 01/01/2010 to Sunday, 05 September 2010. Prices are subject to availability and may vary by departure date. For travel outside of these dates itinerary and inclusions may vary to that shown above - please ask for details.


  • What's inclusive and Not ?

  • Accommodation

  • Transportation

  • Booking Conditions


Vietnam Tourtour inclusiveInclusive :
* All accommodation on double basis in Hotel 5star or 4star with daily breakfast
* All transfers/ transports
* English speaking guide
* Airfares
* Meals as indicated
* Admission fees and permits where applicable
* Visa arrangement

tour exclusiveExclusive :
* Pre/post trip arrangement
* Travel insurance
* Meals not indicated
* Other personal expenses
* Tips and gratuities

 

**** Information in this itinerary was correct at the time of its preparation.
We reserves the right to make itinerary changes as operational or other circumstances require


**** Once your booking has been confirmed you will receive a detailed itinerary for this tour,
detailing day by day arrangements, as well as a predeparture
guide containing valuable information designed to
help you get the most out of your holiday

 

Hotels

 

 

 

 

Accommodation
****** Accommodation List: 

 

* Day 1:  Melia Hotel      - 5Star
* Day 2:   Top End of Wooden Junk  - 5Star
* Day 3:       Victoria Express Train    - 4Star
* Day 4: Victoria Sapa Resort  - 4 Star
* Day 5: Victoria Express Train - 4 Star
* Day 6: Imperial Hotel - 5 Star
* Day 7&8: Swiss-Belhotel Golden Sand Resort & Spa - 5 Star
* Day 9: Winsor Plaza Hotel  - 5Star
     
     
     
     
     

 

Vietnam Transport

 

 

TransportFor road journeys, air conditioned coasters or mini buses or car are used. These are modern, spacious, comfortable, well maintained, safe vehicles - perfect for private travel !

 

 

See the Goup Size and know what you get


* Tour Type :Private
* Vehicles Type :Car
* Group Size : 2 -3 Pax

Altis Car

----------Altis Toyota - 4seats

 

 

 

 

 

 

 

* Tour Type :Private
* Vehicles Type :Van
* Group Size : 4 - 8 Pax

ford

-----------Mercedes Van - 16seats



Vietnam Tour Bookking Conditionbooking vietnam tour conditionBOOKING CONDITIONS

STATUS:

CONFIRMED indicated overleaf means the airline, hotel, vehicle rental or tour operator has accepted your reservation from Vietnam Royal Tourism , subject to the usual reservation conditions.

REQUEST means your arrangements have been requested although not yet confirmed. WAITLIST means that your flight, hotel or tour arrangements are currently full and your name has been placed on a waiting list. CANCELLED means your flight, hotel, vehicle rental or tour arrangements are cancelled. UNABLE means the airline, hotel or tour operator cannot meet your request.

PAYMENTS: We require an initial non-returnable deposit normally 30% of tour cost per person for the travel element of your itinerary. Additional deposits may also be required to hold "other facilities" arrangements such as hotels, car-hire, cruises and tours - all payment details will be advised at the time of booking. Any final payment is usually due until customers arrival their destinations as Vietnam , Laos or Cambodia on First Day ( Day 1 ). Bookings made within 1 month of travel require 30% payment upon confirmation. If you have booked hotel accommodation, vehicle rental, tours or any 'Other Facilities' you should refer to the booking conditions in the Vietnam Royal Tourism - brochure or where Vietnam Royal Tourism - is acting as the agent for the Tour Operator you should refer to the booking conditions contained in Tour Operator's brochure (a copy of these conditions will be given or sent to you at the time of booking).

Please note that all airfares and taxes are subject to increase until full payment is received and tickets issued it is therefore to your advantage to finalise payment as soon as you can after booking. However Government taxes additional to the fare may be imposed or increased without notice at any time up until departure date.

YOUR PEACE OF MIND:

Vietnam Royal Tourism with Vietnam Business Number ( VBN 0102032888). We hold an Travel Agent License (TAG number 0825 ) Awarded by Vietnam National Administration of Tourism. This ensures that in the very unlikely event of our insolvency you will be able to continue with your arrangements as planned (if already abroad in Vietnam , Laos, Cambodia or Thailand) or refunded in full if travel has not already commenced.
For all monies paid to Vietnam Royal Tourism - will be legally safeguarded by being held in Trust in a Vietnam Royal Tourism - Trust account, thus ensuring that in the very unlikely event of our insolvency money paid in respect of advance bookings (future travel) will be refunded in full.

EMERGENCY CONTACT:

In the event that you experience a real emergency outside of Vietnam Royal Tourism - ' normal opening hours, please contact details to us on +844 2425892 or email :vietnamroyaltourism@vnn.vn.

METHODS OF PAYMENT:

PLEASE NOTE: If you intend to mail payment details or are arranging a bank transfer you should confirm the exact amount due with your consultant.

1. PERSONAL (AND COMPANY) CHEQUES: Payment for travel arrangements may be made by personal or company cheque. Cheques should be made payable to VIETNAM ROYAL TOURISM - LTD. Please note. However, that we require SIX WORKING DAYS FOR CHEQUE CLEARANCE before tickets can be issued. It is therefore advisable to confirm with Vietnam Royal Tourism - that there is sufficient time between cheque payment and any ticketing deadline. For urgent ticketing we can usually arrange to have cheques up to US3,000 guaranteed upon payment of an extra fee determined by the value of the cheque. Foreign currency cheques are acceptable.

2. BANK AND BUILDING SOCIETY DRAFTS: These are treated as cash if received at a time when the relevant bank or building society is open and able to verify the cheque.

3. CASH: Please note we advise clients not to post cash to us. Cash are acceptable and welcome when you will made your final payment on your arrival date in Vietnam , Laos , Cambodia

4. CARDS:
We accept Visa, MasterCard . We may require written Form of Authorisation letter and Letter of Aproval for the debit from the card holder before tickets can be released. We may also require one copy paper of the credit card both side and one copy of the passport (first page) with identify and photo before tickets can be released. We may also require seeing the actual card.

5. DIRECT CREDIT/BANK TRANSFER: Payment may be made from your bank directly to our bank account at:

Account name: Vietnam Royal Tourism Co.,LTD
Account number: 4094439
Bank Name: ANZ Bank
Address: 14 Le Thai To str., Hanoi, Vietnam
Tel  : +844-38258190
Fax : +844-38258188
SWIFT Code: ANZBVNVX
Website: www.anz.com

( Recommendation using this one for citizen of New Zealand,  Australia, United Kingdom, US and Canada with small fee of bank transfer )

or other :

Account name: VIET NAM ROYAL TOURISM CO., LTD
Account number: 0011372354159
Bank Name: Bank for foreign trade of Vietnam – Operation Center
Address: 198 Tran Quang Khai str., Hanoi, Vietnam
Tel : + 844-3825 1322
Fax: +844-382 69067
SWIFT Code: BFTVVNVX001
Website: http://www.vietcombank.com.vn/en/

Vietnam Royal Tourism - must be notified of all direct bank payments. All payments must be identified by the passenger's name and booking number.

PROVISIONAL FARES:

If a fare is shown on an itinerary as being 'PROVISIONAL', this means that the airline, hotel or tour/ground operator has not confirmed the exact fare at the time of booking and any increases in cost must be met by the client.

TICKETING: Unless you notify us otherwise, your travel documents will be posted to you at the address shown overleaf, except E-tickets where your boarding pass is issued at check in on production of your passport and this Vietnam Royal Tourism - client confirmation form if requested. Air tickets cannot be posted overseas. Tickets are generally valid a maximum of one year from the date of issue. Any exception to this will be shown on your ticket.

REROUTING: As a general rule, airline tickets cannot be rerouted or transferred to another airline. All flights must be used in sequence, as booked. Failure to do so may result in cancellation of all remaining sectors and restrict any possible refund.

PASSPORT & VISA REQUIREMENTS: Please ensure that you are fully aware of all passport and visa requirements and that you allow adequate time to obtain them. We recommend that you travel with a passport that has a minimum validity of 6 months remaining at all times. This is an immigration requirement for many countries and airlines. Please check with your travel consultant if you will not have the recommended validity whilst travelling. Passports should be Machine Readable for travel via the USA. Please call our visa service if you are unsure if your passport is Machine Readable. Please call +844 24 25 892 for more details.
Visa requirements are only noted for those countries listed on your itinerary. If you intend visiting or transiting through other countries, please ensure you are fully aware of all relevant visa and passport requirements.

AIRLINE PASSENGER INFORMATION: Please note that airlines are now required by laws introduced in the United States and other countries to give border control agencies access to passenger data. Accordingly any information that the airline holds about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country on your itinerary. Please contact your travel consultant if you require further information.

HEALTH REQUIREMENTS: Health facilities, hygiene and disease risks vary worldwide, you should obtain health advice on your specific needs as early as possible. It is your responsibility to ensure that you have fully complied with all health and immunisation requirements of the countries you may be visiting.

INSURANCE: Vietnam Royal Tourism - strongly recommends insurance cover whenever you travel abroad. Insurance is a must for Vietnam, as the cost of major medical treatment is prohibitive. A travel insurance policy to cover theft, loss and medical problems is the best bet


TRAVEL INSURANCE
Unfortunately things can go wrong on holiday. You could fall ill or have an accident; you could have money or luggage stolen; your visit might be cancelled or cut short through injury or illness; your family may need to fly out to be with you if there is a serious incident.
Costs - particularly medical treatment costs - can easily run into thousands of dollars. Local medical facilities are unable to provide the full range of medical services available in developed countries making evacuation a requirement in many non life threatening medical emergencies. The costs of relocation as well as local international standard care are extremely high. In the most serious emergencies, you may not be positioned to authorise payment for an appropriate medical response that is urgently required. This may delay or prevent the provision of critical and possibly life saving medical attention.
Market surveys show that many people don't take insurance. People believe that their credit card accident cover, home insurance, or private health cover is sufficient. However, it is unlikely that these will give adequate cover. If you do not already have a policy we urge you to take out insurance as soon as you make a booking with us to ensure you have adequate cancellation cover.
Know what your policy covers and check that the cover is adequate.
If in doubt ask your insurer. Your policy should cover you for the following:
The whole time that you are away, whether that is a day or a year.
Any activities and sports you might do. Some activities, such as jet skiing, are excluded from many policies. Many insurers will extend cover, if requested, otherwise shop around for a specialist policy.
The medical cover is very important. It must include cover for emergency medical treatment, hospitalisation and repatriation.
Personal liability - for injury or damage to others and their property.
Cancellation - if you have to cancel or abandon your trip. Cancellation cover should start as soon as you book your trip.
24 hour emergency assistance - if things go wrong the assistance company will help you to sort everything out.
Possessions cover, including money and documents to specified limits.
Your policy may also cover:
Personal accident - money paid on death or permanent disability.
Legal expenses - to help you pursue compensation for damages following personal injury.
Declare anything that you think might affect the cover.
Be honest - tell your insurer about current or past medical conditions. This should include the condition of those to be insured and others, such as close relatives, whose state of health may prevent you from travelling or may cause you to curtail your trip. If you don't declare you may invalidate your policy.
When you travel.
Make sure you take your policy and the 24 hour emergency phone number with you.
Make sure you know what to do in the event of a problem.
Some insurance companies insist that you call their assistance company as soon as possible after a problem arises.
If anything does happen make sure you keep as much paperwork as possible - tickets, receipts, medical bills, police reports etc - to help prove that what you're claiming for actually happened.

CANCELLATIONS/AMENDMENTS/REFUNDS:

It is important that you are fully aware of the cancellation and administrative charges relating to your contract with Vietnam Royal Tourism - .
The circumstances surrounding cancellations and refunds vary greatly. The following general conditions are as simple as the complex problem permits and makes allowance for the work carried out by Vietnam Royal Tourism - on behalf of clients. Should you for any reason have to cancel your booking; the person making the original arrangements must give us written notice of cancellation.

In certain cases cancellation charges, if incurred involuntarily, will be covered by insurance taken out at the time of booking. This is strongly recommended.

AMENDMENTS:

Any change of itinerary before receipt of full payment on any particular ticket(s) will be termed an amendment. An amendment fee of up to $US 100 per change will be levied according to the amount of work involved. Changes to hotel accommodation, vehicle rental, tours and other travel arrangements will incur extra charges. Please refer to the relevant Vietnam Royal Tourism - brochure or where Vietnam Royal Tourism - is acting as the agent for the tour operator, you should refer to the booking conditions contained in the tour operator's brochure. Any change of itinerary after receipt of full payment on any tickets will be subject to applicable cancellation conditions. Please note that it will not be possible for our Travel Centres in Vietnam to assist with changes to the routing of your airline ticket. All such enquiries must always be made directly with the relevant airline. Vietnam Royal Tourism - may be able to assist in changing your dates, subject to the conditions of your ticket and flight availability; however, fees from $US 30 per change apply, over and above any airline fees detailed on your booking form. These date changes may also be made directly with the airline. Amendments to hotel and tour bookings made in the Vietnam and Laos, Cambodia may be made through our Travel Centres in Vietnam. However, at least 7 days notice is required and all amendments are subject to availability. Cancellations or amendments made within 30 days will incur two night's cancellation fee per hotel as per the conditions detailed in our Tailor-made Indochina. A minimum fee of US$25 per hotel or tour booking will apply to amendments made outside 28 days. Our Travel Centres in Vietnam will be delighted to assist with additional flights and selected hotels together with local tours whilst travelling Vietnam. Please call in or telephone.

AIRLINE RESERVATION & TICKET CANCELLATION:

For all confirmed bookings cancelled before receipt of full payment on any particular ticket(s), the booking deposit is forfeit. For cancellation after receipt of full payment, cancellation charges as stated overleaf will apply. Please note cancellation charges of 10% per ticket or $US100 per ticket, whichever is the greater, will apply to any cancelled tickets not specifically covered under the cancellation conditions overleaf. On any fixed dated ticket there is a 100% cancellation charge if part used, or if the reservation is not cancelled prior to the first flight. Please note that it is your responsibility to advise airlines if you do not wish to travel on a flight booked. Failure to do so can result in the cancellation of onward flights and the forfeit of any ticket refund.
Please note all flight cancellations must be notified in writing to Vietnam Royal Tourism - prior to the day of departure.

 

HOTEL/VEHICLE RENTAL/TOUR/OTHER TRAVEL ARRANGEMENTS:

CANCELLATION

If you have booked hotel accommodation, vehicle rental, tours or any other travel arrangements and you cancel your reservation, you should refer to the booking conditions in the Vietnam Royal Tourism - brochure or, where Vietnam Royal Tourism - is acting as the agent for the tour operator, you should refer to the booking conditions contained in the tour operator's brochure. Reservations are non-transferable.

AIRLINE TICKET REFUNDS:

Tickets returned will be presented to the airline for assessment. As soon as we receive a refund from the issuing airline, we will forward it to you less any cancellation or administration charge. Please note that refunds for part-used/return halves of tickets are always less than the pro-rata rate and may have no refund value whatsoever. Refunds usually take 8-12 weeks but in isolated cases may take longer. Refunds will be processed via the original method of payment, except for cash transactions where refunds will be provided by cheque. Tickets returned more than one year from date of issue are classed as expired by the airline and generally have no refund value at all. If tickets are lost or stolen, certain airlines will not issue duplicates. New tickets may then have to be purchased locally, at the focal fare. Even if replacement tickets are purchased, certain airlines will not issue refunds for lost/stolen tickets. A delay of up to 18 months is possible before we receive authority from the airline to make any refund. Vietnam Royal Tourism - applies a further $US25 per ticket administration fee over and above cancellation charges in such cases.

Please ensure that any tickets returned to Vietnam Royal Tourism - are sent by registered post.

REFUNDS:

No refunds are given for partly used vouchers. In all circumstances please refer to the booking conditions in the Vietnam Royal Tourism - brochure or, where Vietnam Royal Tourism - is acting as the agent for the tour operator, please refer to the booking conditions contained in the tour operator's brochure.

AIRLINE RESERVATIONS:

All flight reservations are subject to seat availability of the relevant booking class, which at certain times may be limited. Any alterations you may wish to make to a confirmed itinerary after departure from your country should be addressed to the airline as soon as possible. Airline reservations are non-transferable.

CARRIAGE BY AIR:

Carriage by air is subject to the terms and conditions of the carrier with whom you travel and to international conventions, which may limit liability. Transport timings and routings are provided by the airlines and other carriers concerned. They are subject to change as a result of air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time, over which Vietnam Royal Tourism - has no control. We cannot make any special arrangements for you if you are delayed since such matters are at the sole discretion of the airline concerned.

FLIGHT RECONFIRMATIONS:

Please reconfirm all onward flight reservations with the relevant airline at least 72 hours prior to departure. In addition, it is important to establish if there have been any changes to your flight timings since leaving your country. Failure to do so may result in cancellation of your reservation. Unless Vietnam Royal Tourism - advises you to reconfirm the first flight out of your country there is no need to do so.

TAXES:

Vietnam Royal Tourism - will advise of all mandatory pre-paid taxes. Most countries also charge departure taxes that may only be paid locally. It is therefore recommended that clients retain sufficient local currency to meet such charges. For further details please enquire directly with the airline.

SEAT REQUEST (AIRLINES) SPECIAL REQUEST (HOTELS):

Where airline policy allows, Vietnam Royal Tourism - is happy to request pre-allocated seating and other special service requests. We are also happy to make any special requests in respect of your hotel accommodation. Please note however that unless specifically confirmed by Vietnam Royal Tourism - all such requests will never be guaranteed and form no part of your contract with Vietnam Royal Tourism .

BAGGAGE ALLOWANCE: If you are unsure of the baggage allowance on the flights you have booked please contact your consultant or the relevant airline.

PHOTOGRAPHIC IDENTIFICATION: Some countries require that photographic
ID is carried at all times. Vietnam Royal Tourism - recommends that passports be carried whenever flying.

COMPLAINTS:

If you have a problem during your holiday, please inform the relevant airline, hotel, tour operator or other supplier immediately so that they can endeavor to put things right. If they cannot resolve the problem, you must contact one of Vietnam Royal Tourism - ' Vietnam Travel Centres immediately by telephone or fax so that we are given an opportunity to help. Vietnam Royal Tourism - will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point when remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, you should write to us within 90 days of returning home, giving your original booking reference number and all other relevant information. If you fail to take any of these steps this will hinder our ability to put any problem right and/or investigate it fully and any right you may have to receive compensation will be reduced or completely invalidated.

TRAVELLING IN LAOS AND CAMBODIA: If you have a problem whilst travelling in Laos or Cambdia please follow our complaints procedure as detailed above, rather than in the first instance contacting one of our Travel Centres in Vietnam. This will enable us to attend to your complaint in the most effective manner. The Vietnam Royal Tourism - Vietnam 24 hour emergency number is +844 2425892 or +84 9888 23458.

YOUR HOLIDAY CONTRACT:


These booking conditions form part of your contract with Vietnam Royal Tourism - . This contract and matters arising from it are subject to the exclusive jurisdiction of the Courts of the Socialist Republic of Vietnam. Please note differing terms and conditions may apply between you and the vehicle rental company/tour operator or airline involved in providing these travel arrangements. A copy of the applicable terms can be requested by contacting Vietnam Royal Tourism - in writing


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